Help Center

What is your return policy?

We pride ourselves with a high level of customer service and work together with you to ensure you and all our customers are happy. 

Refunds

If you change your mind at all after your order you may request a refund, just email sarah@littleletterboxlearning with the details within 14 days of receiving your order.

As Little Letterbox Learning is a small business, customers will be responsible for returning postal charges.

Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss. We would advise that you return items using recorded/tracking delivery to ensure piece of mind. Once we have issued the refund we will email you with conformation. 

If your order item is in sale we will sadly not be able to issue a refund or exchange your the item.

Exchanges

We will only be able to exchange items that are damaged or faulty.

Damaged/faulty Items

If you have received an order that is damaged or faulty we will be happy to issue you with a refund or a replacement product within 28 days of your order arriving. We may ask for you to send a photo of the damage/fault. Please note that anything over 28 days we will not be able to refund. 

How long does it take for my order to arrive?

Whilst you're reading this I'm working like a busy buzzy bee replenishing my lovingly handmade products for you all to enjoy. Usually after purchase your order will be posted to you between 7-10 days. however I do my best to get them out to you all sooner.

When is your next big sale?

Sometimes I can't get it right all the time so we have a constant sale section which comprises of products with minor defects. They still look bright, beautiful and happy however, I'm a bit of perfectionist! If I don't think it looks quite right I won't send them out but I also really want to make sure waste is kept to a minimal which is why there will be a sale section which is updated with any batches that are imperfectly perfect. These will not be returnable after purchase.

 
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